Category Archives: Uncategorized

Is Cloud VoIP right for your business?

cloud voip

Is Cloud VoIP right for your business?

Is Cloud VoIP right for your business?

20 Nov, 2018

One of the most essential elements of any business are the lines of communication with customers. For someone to buy from you, they need to be able to reach you, ask you questions, and place an order with you.

If they can’t do that, they will surely find a competing business to buy from instead.

If you’re a micro business owner, you probably list your mobile as the main contact number. However as you grow, the need for a landline grows too. It allows you to keep your mobile number more private, and gives your business credibility while helping you appear more established.

To get a landline, you have three options:

  • Standard public telephone network
  • VoIP
  • Cloud VoIP

Option three is the latest addition to the telecoms industry, but is already receiving rave reviews from business owners keen to implement a reliable solution at a low cost.

What is Cloud VoIP?

VoIP stands for Voice over Internet Protocol. This means that rather than making a phone call though a standard phone line, you are making it over the internet.

VoIP systems are usually managed via a small box that sits in your office and is connected to your internet line. The box allows you to configure your settings, and manage incoming and outgoing calls.

Cloud VoIP, however, allows you to configure and manage your VoIP remotely, so you can access it anytime, anywhere.

Why Cloud VoIP?

It’s cheaper. When you’re building a business from the ground up, you know how important it is to offer a great service while keeping overheads low.

The biggest benefit of Cloud VoIP is that it is a lot cheaper than most other landline options. Cloud VoIP can cost as little as $25 per month, compared to the standard public telephone network (PSTN) which is usually more than $50 per month.

PSTN plans also cost you line rental plus the cost of each telephone call you make in the month. With Cloud VoIP, most plans offer all calls for free – so you only ever pay for the cost of the number and no more.

You can access it remotely. The benefits of Cloud VoIP are the same as the benefits of Cloud technology in general – it doesn’t require onsite hardware, costs less to get started, and allows you to make changes (such as add new numbers, set up a diversion, check incoming and outgoing calls, and so on) from wherever you are.

If you use an IT Support company to manage this for you, the absence of an onsite visit usually means this can get sorted faster and cheaper.

It scales and moves easily. In the case of a standard landline, you pay to rent the line. In the case of Cloud VoIP, you are paying to rent the number. So adding new numbers as you grow (or removing them if you downsize) is simple and painless.

It’s also very easy to scale geographically. I.e.: you don’t need to get a new landline installed if you open a new or second office – you simply setup your phones and can add new numbers whenever you need them.

You can also choose any area code you want – without having to be in that area.

Other benefits that are possible through certain Cloud VoIP providers include:

  • Call centre additions. Some Cloud VoIP providers offer real-person call taking services.
  • Better monitoring. You can quickly and easily view call logs, times, phone numbers, etc. You may even be able to request call to email transcription.
  • Many VoIP services allow users to answer calls directly from their computer, or have them quickly and cost-effectively routed to a mobile. Voicemails can be sent by email, or transcribed to text messages.
  • Some Cloud VoIP systems integrate easily with other software, so you can integrate with other communications platforms, such as video conferencing.

To get Cloud VoIP for your business, or to find out more, give Empreus IT a call on (02) 6189 1322.

5 simple steps to upgrading IT

IT upgrades

5 simple steps to upgrading IT

5 simple steps to upgrading IT

24 Jul, 2018

 

If you’ve headed into the new financial year with a good idea of how you’re going to budget for IT expansion or upgrades, you may be wondering how to go about implementing them.

We regularly help our clients upgrade their hardware and software, to ensure that it:

  • Meets their business needs
  • Continues to run smoothly
  • Stays up to date with the latest functionality

Most importantly, we want to ensure that the data is protected, and minimise the risk of hardware failure leading to loss of files, no access to software, and so on.

There are five simple steps to follow when planning to upgrade IT. And this proactive approach can save you a ton of money in the long run, as opposed to waiting until something breaks and then rushing (and paying whatever it takes) to get it fixed.

  1. Audit

There’s no way to know what needs to change, unless you know the state of what you have now.

We can help you do a full IT site audit to ascertain:

  • All of your hardware
  • All of your software
  • How you use them (IT systems) to achieve business goals

We never make recommendations to fix things that don’t need to be fixed – our goal is to ensure continuity and help you take a staged approach to upgrades that is both affordable and achievable.

  1. Options

As part of a staged approach to upgrades, together we can work out what needs to change as a matter of urgency.

This might include various parts (such as cabling), devices (laptops, desktops), your server, or your software.

If you want to get a finance equipment loan, we can point you in the right direction. It’s also important to remember that equipment under a certain amount is an instant tax deduction. You can chat to your accountant to find out how to make this work best for you.

Once we know what you need, we can present you with options depending on what you want to achieve now and across the next 5 years.

  1. Plan

When you’re running a busy business, and relying on IT to help you deliver for your customers, you can’t just switch everything off in the middle of the day.

Depending on what is being upgraded, we will work with you to understand how we can minimise interruptions to your business.

If the upgrade also represents change, we will need a plan on how to help train/manage this change with staff. Software upgrades in particular can cause a few teething problems as people get used to the “new way of doing things”, so we want this transition to be as fast and as smooth as possible.

  1. Upgrade

Following the plan we have created, we will perform the upgrades and walk you through everything that has been changed.

Every time we tick off an upgrade, it should be 4-5 years before you will need to revisit it again.

If you become aware of software upgrades that you would like (rather than need) to install in the interim, we can help you make the change.

  1. Manage

You’ll get the best return on investment with your new IT upgrades if you effectively manage them.

For hardware, this can mean a yearly clean to ensure dust does not accumulate and increase the risk of an electrical fire.

For software, this can mean performing updates, acting as a helpdesk for employees, backing up data, and securing it against cyberattacks so your information is not compromised.

Ask us about our managed IT services, which can help you take care of all of this.

Upgrading IT does not need to be a hassle, and with the right IT professional, you can rest assured that it is in their capable hands while you focus on doing what you do best.

Remember – a proactive approach to upgrades can save you a lot of time, money and stress in the long run – and give you the confidence that the systems you rely on so heavily to conduct your business will continue to support you!

To chat with us about a 5 step plan to upgrading your IT systems, please call (02) 6189 1322 or contact us now.

Why we partner with experts

ICT partnerships

Why we partner with experts

Why we partner with experts

25 Feb, 2018

At Empreus IT, we value the knowledge and experience of experts. We could, as is common in the IT world, hire a collection of generalists and claim to do everything well. Instead, we believe in partnering with specialist organisations that can deliver solutions to our clients at a level that far exceeds their expectations.

Currently, Empreus IT is partnered with:

  • Ricoh Commercial ACT
  • IPC Solutions

Both organisations offer invaluable expertise and specialist tools that allow us to offer a broader range of products and services to our clients, while ensuring that they receive the best advice and equipment to achieve their business objectives.

Ricoh Commercial ACT

Ricoh Commercial ACT is a renowned printer company that supplies a complete range of printers, projectors, interactive whiteboards, digital cameras, digital sign in pads, and unified communication systems (i.e.: for video conferencing).

Our partnership with Ricoh Commercial ACT allows us to purchase their products on behalf of our clients, and receive exclusive support from a company that specialises in manufacturing high quality commercial hardware that supports business operations.

IPC Solutions

IPC Solutions provides VoIP (Voice over Internet Protocol) telephone and teleconferencing solutions. Their server or cloud-based VoIP systems enable our clients to use the internet as a medium for telephone calls, which can be very cost effective and makes it easy to scale the number of incoming lines as the business grows.

Our partnership allows Empreus IT to implement quality VoIP systems in our clients’ workplaces that are effective, reliable and utilise the latest VoIP tech advances.

Our expertise

By focussing on what we do best, Empreus IT is able to provide a high level of service across:

Our expertise centres on the set-up and management of IT in the workplace. We do not proclaim to create our own technical devices or software. But we have immense respect for those who do, and appreciate our clients’ needs to utilise those devices and software within their workplace.

By partnering with Ricoh and IPC Solutions, we are able to extend those product offerings to our clients, while drawing on our knowledge and deep understanding of how they should be installed and managed, to create a holistic solution for all Empreus IT customers.

For more information about Ricoh or IPC Solutions products, or to discuss your IT needs, please call Empreus IT Support on (02) 6189 1322 or contact us now.

How to choose the best laptop or computer

which laptop is the best?

How to choose the best laptop or computer

How to choose the best laptop or computer

18 Jan, 2018

When you’re looking for a new laptop or computer, wading through all of the options can be painstaking. And when you do eventually find one you like, how do you know whether it will perform as well as you need it to?

Here is Empreus IT Support’s guide for choosing the best laptop or computer to suit your needs:

Brand

If you’ve just begun searching for a new laptop or computer, chances are your first thought is “Which brand is the best?”

In reality, the brand you choose is less important than the hardware it has in it. Of course, there are brands that have developed a solid reputation for exceptional quality over time, such as Apple and Asus. Then you have a number of dependable brands that tend to sit in the mid-level price range, such as:

  • Dell
  • Lenovo
  • HP

Finally, brands such as Acer have focussed on targeting a wider range of the market with lower cost machines. However, it doesn’t necessarily mean the quality is going to be less. It all depends on the hardware you find inside it.

You could be trawling through brand reviews for hours, but it’s likely you’ll end up even more confused than when you began. Some people will say they’ve had terrible issues with Lenovo, others will say they wouldn’t buy any other brand. Some will say Acer is cheap, others will say their machine is still going strong after 8 years. Some will say Asus is overpriced, others will say it’s the top of the range.

So rather than searching based on brand, search based on capability. Then when you find a particular brand, model and make of laptop or computer you like, you can search for online reviews before purchasing. But starting a search based on brand alone is almost guaranteed to waste your time.

Screen Size

The generic screen size for a laptop is 15.6 inches. Finding a bigger screen size is rare, but there are a few brands that make 17 inches and larger. You can also find a variety of laptops with smaller screen sizes ranging from 10-15 inches.

The size you choose depends entirely on your personal preference.

If it stays at home most of the time, then any size should be fine (keep in mind that smaller screens can get tricky if you have vision problems). Alternatively, if you use it for school or work you may wish to opt for a smaller screen size which often means a smaller and lighter machine.

The same is true for 2 in 1 laptops that can be folded flat (like a tablet), or ones that swivel (for presentations, and so on). Think about what you’re going to be using it for, and choose the option that best suits your needs.

CPU (Central Processing Unit)

Now we’re getting to what really matters when choosing a new computer or laptop!

If you don’t know much about hardware, it can be tricky working out why some machines are $500, and look exactly the same as other machines worth $4000.

When we talk about CPU, we’re talking about the unit that sits inside your machine and processes every command. There are two major brands of CPU: Intel and AMD. Both follow a “ranking system” when it comes to their power:

Intel Celeron, Pentium or Atom / AMD E2 or Sempron: These processors are generally designed to do one task at a time. I.e.: if you’re browsing the net, you’re just browsing the net. If you’re using Word or Excel, you’re just using Word or Excel. When you begin opening up more applications (or multiple web pages at a time), they begin to slow down and may freeze.

If you only use your laptop for browsing the internet or typing something up, one of these processors will suit you fine.

i3 / AMD Ryzen 3 or Athlon 4: These processors are designed to handle 1-2 applications at a time, so you can multi-task (such as researching and writing). However, once you begin opening 5 or 6 applications, they will slow down and may freeze.

i3 processors are generally great for university students, or as a second machine for business people on the go.

i5 or AMD Ryzen 5: i5 processors are great for multi-tasking and can handle 3 or more standard applications at a time, without slowing down or freezing up.

i7 or AMD Ryzen 7: Top of the range for standard laptops and computers (they do make an i9 though this is mainly for high end gaming and servers).

An i7 / Ryzen 7 processor will handle multiple applications at the same time and is ideal for online gaming, streaming and just about anything else you want to do on your computer.

Hard drive

Your hard drive is where all of your information is stored.

There are two main types of hard drives: HDD (hard disk drive) and SSD (solid state drive). HDDs have a spindle that spins and reads the data. With SSD, there are no moving components – it’s a circuit board with data storage chips attached.

Generally, SSD will always perform better. This is because it does not have to “boot up” and use energy to get the hard drive spinning. It’s also less likely to break if you drop or damage your laptop.

Very cheap laptops often have “eMMC” storage. Keep in mind that these can be very, very slow.

Hard drive storage

Another figure you’ll come across is the amount of storage on the hard drive, i.e.: 128GB, 256GB, 512GB and even 1TB.

Hard drive storage refers to the amount of “space” you have to store files and software on your computer.

If you are just using your laptop for web browsing, some images, and a few documents then 128GB is plenty. If you plan to store a heap of photos, movies or documents then you’ll need to look for 256GB or more.

You can always opt for a machine with lower storage, and then purchase a separate hard drive too if you prefer.

RAM (Random Access Memory)

RAM relates to a machine’s “short term memory”. When you turn your computer on, it loads the operating system and other applications, as well as the ones you open, into RAM.

If the RAM or “short term memory” fills up, the processor needs to go back to “long term memory” (your hard disk), which can slow your computer’s speed.

RAM doesn’t run out, but the less it needs to draw on the hard disk to refresh, the faster your machine will run. The minimum RAM you’ll find on current laptops and computers is 2GB, though most will have 4GB.

Ideally, if you’re after faster speed, look for a machine with 8GB of RAM. It will run smoother and free up system resources to allow for better performance. You can get more than 8GB of RAM, but it’s often not needed for a general-use computer.

Remember: at the end of the day, the best computer or laptop is the one that suits your needs.

If you are an occasional user who just likes to browse the internet, scroll through Facebook, or type a document, then an inexpensive machine with the following should suit you fine:

  • Intel Celeron processor
  • 4GB RAM
  • HDD with 500GB of storage space

If you are a student or you’re using it for work, opt for:

  • i3 or i5 / Ryzen 3 or 5
  • SSD, 256GB storage
  • 8GB RAM

And if you’re on your computer all the time, using multiple applications or playing games, you’ll need to spend a little bit more for an:

  • i7 or Ryzen 7
  • SSD, 256GB
  • 2 TB HDD
  • Graphics card GTX 1050 or Radeon RX460/560
  • At least 8GB RAM

Also, note that CPU and graphics cards on laptops are built with slower speeds and power compared to a desktop version of the same model.

For IT support, IT installations, software and security and more, please call Empreus IT Support on (02) 6189 1322 or contact us now.

When to invest in an IT audit

IT Audit Canberra

When to invest in an IT audit

When to invest in an IT audit

19 Dec, 2017

Businesses can grow exceptionally fast. One minute you’re sitting alone in your lounge room plugging away on your laptop, and the next you’re setting up passwords for the 5th new employee to join your team in 6 months.

Expansion is incredibly rewarding, but it can also be a stressful time where tedious tasks – such as documenting all of the IT you’ve been accumulating – seem to fall by the wayside.

Before you know it, your business is the proud owner of 10 new desktop computers, 15 keyboards, 6 laptops, 8 tablets, 2 printers, a router and a server (not to mention all the software you’ve paid for). And that’s just what you remember buying!

In addition, you know your business relies heavily on all of these assets. You hope (fingers crossed) that it just works and that, as a system, it’s going to continue delivering what you need to ensure your business runs smoothly.

But crossing your fingers and hoping for the best is a dangerous game. It’s true that IT exists to help you “get the job done” – but without a proper understanding of how that IT works in unison to support your business goals, you may end up facing a severe problem that rocks the core of your entire operation.

Rather than winding up in this predicament, an IT audit can be an invaluable exercise to help you get a handle on your IT environment.

What is an IT audit?

An IT audit is the starting point of every effective IT management system.

When Empreus IT conducts an IT audit, we:

  • Document your ICT assets (including software and hardware)
  • Examine your IT environment and how it is working to support your business goals
  • Discuss any issues you may be having
  • Test your environment for security and data integrity
  • Provide recommendations for eliminating issues and controlling risks

Once we understand your environment, we’re also better equipped to respond to your needs in the future.

We recommend a “health check” every 6 months following your IT audit, to ensure that everything is still working as it should be. And if you prefer a more proactive approach, you may even wish to start a Managed Services arrangement.

Can an IT audit help with insurance?

An IT site audit is the basis (or bare minimum) for understanding what you have in terms of ICT assets.

If the unthinkable were to happen – such as someone broke into your office, or there was a fire – this list would be a great starting point, but would likely not be enough information for a contents insurance claim.

In this case, you need an itemised list complete with serial numbers and product numbers. If you require this in addition to an IT audit, please don’t hesitate to ask us for a quote.

To arrange an IT audit for your business, please call Empreus IT Support on (02) 6189 1322 or contact us today.

Replace or Repair? How to Make the Best Decision

Repair or replace laptop

Replace or Repair? How to Make the Best Decision

Replace or Repair? How to Make the Best Decision

16 Oct, 2017

Most people have a love hate relationship with technology. We need our laptops, phones, desktop computers, routers, printers and other devices to help us work and keep us connected. And while it would be nice if they could live forever without so much as a hiccup, breakages can and do happen.

Devices can break for any number of reasons, such as:

  • Dropping it
  • Spilling liquid on it
  • Age
  • Malfunction/fault
  • Serious malware
  • Exposure to heat

At Empreus IT, we’re often asked what to do when a device breaks, and how to make the best decision about repair versus replacement.

Here are a few factors we consider…

Cost Value

Generally, we like to follow a simple rule:

If the cost of repair is 50% or more of the value of the device, replace it.

Of course, the only way to know how much it will cost to repair is to get the problem diagnosed. Even if you dropped it from a third floor balcony or ran over it with your Jeep, we still need to know which parts are broken in order to estimate the repair cost.

Diagnosis is the first and most important step in making an informed decision.

A cracked screen may only cost a few hundred dollars to replace. If a single internal component is broken, it depends on how easy it is to obtain and how difficult it is to get to – but it’s usually achievable at a reasonable price.

However, if multiple components are broken, it’s unlikely that repair is going to be the best option.

Sentimental Value

Perhaps your partner gave you your laptop for Christmas, or you bought it 10 years ago and have formed a special bond. Whatever the case, if your device has sentimental value, you may be happy to spend what is required to have it repaired.

Warranty

If a diagnosis confirms that there is a problem with the hardware, and it’s still under warranty, it’s worth contacting the supplier for help. You can do this by visiting the store you bought it from, or contacting the supplier directly. They will have their own process for repairs/replacements, but this means the cost is theirs to wear.

Data

Have you backed up your data lately? Do you know all of your passwords?

One of the biggest concerns people have when their device breaks is whether the data can be recovered. At Empreus IT, we regularly perform data recovery for customers to ensure it’s still there after repair, or is imported to a replacement device.

Keep in mind that this does add to the cost of both though, as data recovery can be a tricky and time consuming process.

Buying a replacement

While we’re on the topic, it’s important to mention that if you are going to opt for a replacement, we recommend you don’t go for something cheap and nasty.

Although technology appears to decrease in cost every year, manufacturers often reduce the functionality of cheaper devices to save money. This means that the storage space, speed and quality of parts may be sacrificed to achieve a lower price point.

Whatever you spent last time, spend about 30% more. This will ensure you get something more powerful, with better functionality and a stronger chance that it will stand the test of time.

For more information on hardware repairs and replacements, including diagnosing the problem or performing data recovery, please call Empreus IT Support on (02) 6189 1322 or contact us now.

Café Owners Reaping the Benefits of Seamless New POS Systems

Cafe point of sale system Canberra

Café Owners Reaping the Benefits of Seamless New POS Systems

Café Owners Reaping the Benefits of Seamless New POS Systems

21 Sep, 2017

Gone are the days of old cash registers and manually typing in the cost of every purchase a customer makes…the internet has changed the way industries work, and point of sale systems are definitely no exception!

Seamless new POS systems are popping up everywhere – from retail stores to hairdressing salons, doctor’s offices, petrol stations, and more.

Cafés and restaurants are also reaping the benefits, with new locations installing the latest POS systems during fitout, and existing locations increasingly upgrading their out-dated systems.

They’re not as expensive as you might think too…at Empreus IT we do an entire cashless POS system with state-of-the-art functionality from just $1800, and cash systems from just $2200, which includes the merchant facility.

And it’s not just about looking cool. These new systems allow you to do so much more than ever before, including:

  • Input custom menus with images and pricing
  • Send customers digital receipts (or print them)
  • Create accounts for regulars and set up tabs/automatic billing
  • Split billing
  • PayWave feature (tap and go)
  • Inventory management
  • Much more!

The merchant facility is run through Square, a renowned service provider offering the latest in POS technology.

Their intuitive and very secure (encrypted) payment system ensures ease and peace of mind. All payments go into your bank account within 24-48 hours, and you only pay per charge (as little as 1.9%), so you can avoid locking yourself into a recurring monthly fee.

It’s a long way from the siloed and time consuming approach of the past, and makes it easy for café and restaurant operators to implement a streamlined solution that naturally reduces human error and makes tracking, measuring and reporting simpler.

Some premises are even utilising the latest technologies to increase sales, such as using digital menu boards (which display scrumptious images of food rather than writing it), QR code loyalty programs (which allow customers to tap their phone rather than carrying around a loyalty card), and clever apps (allowing customers to order on their way to the premise rather than waiting in line).

If you’re keen to take your café or restaurant to the next level with a new POS system, or clever new digital technologies, we can help.

To ensure an end to end solution, we also provide:

  • Internet through iinet;
  • Security cameras and monitoring station;
  • Microsoft 365 to help you manage emails; and
  • A personalised domain for your website and emails to help you kick off a professional online presence.

It’s all about making sure that your i.t. just works – so you can get on with running a profitable business doing what you do best!

For more information about installing a new (or upgrading an old) POS system in your café or restaurant, call Empreus IT Support on (02) 6189 1322 or contact us now.

Why Managed Services?

Managed IT Services Canberra

Why Managed Services?

Why Managed Services?

23 Aug, 2017

 

Building and sustaining internal capabilities is one of the toughest parts of running a business. Ensuring that you have the right systems in place to support your business in times of growth is essential, and managed services can be an excellent solution to help achieve it.

‘Managed services’ simply means proactively outsourcing the ongoing responsibilities of a service area to a specialist company.

In the case of IT, a managed services agreement allows you to outsource all of your IT functions to an external IT managed services provider.

This helps you:

  • Save time and money on hiring, training and managing internal staff
  • Focus on your core business
  • Stay abreast of the latest industry developments
  • Reduce risk and stay compliant
  • Streamline operations
  • Maintain a proactive approach to IT

Managed services differ from one-off consults in that you aren’t just fighting fires when they arise – you’re actively avoiding them.

And your relationship with your IT support provider changes too.

For example, at Empreus IT support, our managed services clients have access to a suite of additional benefits that simply aren’t possible with single consults. Such as:

Benchmarked performance with Service Level Agreements

We offer a number of managed services arrangements to meet our clients’ individual needs, and each of these is associated with a Service Level Agreement.

This agreement defines exactly what our clients will receive from us, and allows the client to benchmark our performance by measuring results against the agreed terms.

Allocated time

When you sign a managed services agreement, you are essentially booking out an allotment of our time every month.

This means that you can rest assured that your business’s IT infrastructure is being proactively checked, monitored, and improved where required.

Priority scheduling

Though we respect and appreciate every client, we must prioritise the businesses who have committed to building long-standing relationships with us over individual, one-off projects.

For example, clients on a Tier One Service Level Agreement receive our immediate attention when needed. This is simply one way that we demonstrate how much our long term clients mean to us.

Ongoing system monitoring

Continuity of service is essential, and our managed services clients receive 24/7 monitoring of their IT systems to ensure nothing goes wrong. If something is likely to go wrong, the systems alert us in real time so that we can quickly eliminate or minimise any disruption to business as usual.

If your business is experiencing growth, and you want to ensure that your IT systems are being carefully monitored, it may be time to consider a managed services agreement. That way, you can be confident that one of your most essential resources – your IT infrastructure – won’t let you down when you need it most.

For help deciding whether an IT managed services agreement is right for your business, please contact us for a friendly, obligation-free chat.

 

6 Benefits of Outsourcing IT Support

Outsourced IT Support

6 Benefits of Outsourcing IT Support

6 Benefits of Outsourcing IT Support

23 Aug, 2017

 

Business is thriving. New customers are coming through the door every day and you find yourself needing to take on additional staff. As the business grows, so does your reliance on technology, and you know that if any of your systems were to go down, you would be in a very difficult predicament.

Most business owners find themselves at a cross road where they need to decide on whether to hire an internal IT support person, or outsource to a professional IT services company.

If this is you, it may help to consider some of the many benefits of using an outsourced service provider over expanding your internal team.

Here are 6 benefits to outsourcing IT support for your business:

Cost

The most substantial benefit to outsourcing is cost savings.

It’s no secret that hiring and training new staff is expensive and time consuming – and if they happen to leave, you need to repeat the same process all over again.

With outsourced IT support, you only pay for what you need, when you need it.

There is no need to performance manage staff, or worry about your Human Resource obligations. You can simply focus internal resources on achieving higher level objectives.

Up-Skilling

IT is constantly evolving, and lagging behind new developments in technology and changes to best practice can cost you more than time and money…it can also damage your reputation.

Rather than worrying about what your IT support staff should be studying, and then organising costly training, you can rest assured that your outsourced service provider has invested their time and money in maintaining the skillsets of their staff.

For example, at Empreus IT, ongoing learning and development is essential to team culture. It is our business to know what’s happening in our industry, and to ensure that our clients benefit.

Risk

DIY tech updates and malware-fixes have never been so popular, yet the diversity of software products has never been so abundant, and viruses never so sophisticated.

Attempting to manage IT on your own, even with a seemingly qualified internal support person, can be very risky. Your business likely collects important confidential information about your customers or clients, and the consequences of failing to protect that data can be severe.

By choosing outsourced IT support, you are essentially transferring much of that risk to your provider – as they become responsible for helping you get compliant and stay compliant. They can objectively assess where your greatest risks lie, and develop a plan to ensure those risks are managed.

At Empreus IT Support, we evaluate the risks our clients face – such as deficient security, the presence of malware, out-of-date systems, poorly customised software plans, and so on – and provide immediate solutions.

Resources

How much does your business invest in the resources needed to deliver your product or service? It is likely significant when you factor in everything from tools of trade to personnel, infrastructure and collective knowledge.

Because IT is our business, we invest significantly in the resources needed to provide the best IT support services. And rather than wasting your valuable resources on acquiring new resources that have very little to do with your core business, it stands to reason that outsourcing is likely the best decision.

Focus

Worrying about whether or not your computers are working properly is probably a concern you can do without. Especially considering IT is highly complex, and requires the proper skills and experience to get it right.

Outsourcing IT support allows you to maintain focus on what you do best – running your business.

Innovation

It is our job to stay on top of the latest developments in IT, such as new applications and software to help you work better and faster.

Instead of worrying that you’re constantly behind the eight ball, you can ask us to evaluate your current position and provide recommendations on how you can leverage advancements in tech to improve efficiency.

And when you identify what you want, there’s no need to hire and train before you roll it out. You just roll it out.

Keen to outsource your IT support to the experts? Call Empreus IT Support on (02) 6189 1322 or contact us now for an obligation-free chat about your IT needs.