If you wanted to host a big lunch for your staff, you probably wouldn’t spend 5 hours in the kitchen preparing all the food, would you? You would hire a caterer – someone who is experienced, efficient, and delivers the outcome you want without you having to worry about anything.

That’s essentially the definition of Managed Services – outsourcing a function to a specialist provider who can manage it all so that you don’t have to.

At Empreus IT Support our expertise is IT: we know how it works, and we know how to manage it effectively and efficiently so that you can reap the benefits of having a dedicated IT team without the hassle of hiring, managing and constantly upskilling your own IT staff.

Most importantly, you can dedicate your resources to building capabilities in your own field of expertise, rather than stressing about IT and all of its complexity.

We provide:

  • Tailored and flexible Managed Services agreements
  • Total IT management including supply, support and maintenance
  • Management for all IT – hardware, software, internet, phones , and more
  • Asset tracking
  • Proactive monitoring
  • Help desk for users
  • Backups
  • Remote and onsite support
  • Network security

As a Managed Services client, you will also enjoy priority scheduling, giving you the confidence that our time has been pre-booked especially for you.

Tailored solutions

We offer a 3 tiered approach to Managed IT Services:

  1. Top level comprehensive support
  2. Mid level support
  3. Basic support

These tiers are backed by Service Level Agreements that define exactly what you will receive from us, allowing you to benchmark our performance by measuring results against agreed terms.

Each of our services are also available individually, on an as needed basis.

To discuss a solution that’s right for your business, simply give us a call.

Better budgeting

Our fixed price Managed Services agreements take the guesswork out of IT management, and help you reduce unknowns through:

  • Better management of risk
  • Reduced need for adhoc support
  • Proactive long term budgeting for upgrades/improvements
  • Access to distributor prices for many IT products and services

If an issue does occur – such as a laptop breaks or someone clicks a link that downloads a virus to the server – you don’t have to go fumbling around online, searching for someone to help. We know you, and your systems, and we’ve got your back. We’ll never sell you anything you don’t need, or charge you a fortune to fix a simple problem.

As your IT department and partner, we are here when you need us…managing your entire IT infrastructure quietly in the background, so that you can enjoy a seamless business experience up front.

To chat with Empreus IT about Managed Services for your business, call us on (02) 6189 1322 or contact us.