Why Managed Services?


Building and sustaining internal capabilities is one of the toughest parts of running a business. Ensuring that you have the right systems in place to support your business in times of growth is essential, and managed services can be an excellent solution to help achieve it.

‘Managed services’ simply means proactively outsourcing the ongoing responsibilities of a service area to a specialist company.

In the case of IT, a managed services agreement allows you to outsource all of your IT functions to an external IT managed services provider.

This helps you:

  • Save time and money on hiring, training and managing internal staff
  • Focus on your core business
  • Stay abreast of the latest industry developments
  • Reduce risk and stay compliant
  • Streamline operations
  • Maintain a proactive approach to IT

Managed services differ from one-off consults in that you aren’t just fighting fires when they arise – you’re actively avoiding them.

And your relationship with your IT support provider changes too.

For example, at Empreus IT support, our managed services clients have access to a suite of additional benefits that simply aren’t possible with single consults. Such as:

Benchmarked performance with Service Level Agreements

We offer a number of managed services arrangements to meet our clients’ individual needs, and each of these is associated with a Service Level Agreement.

This agreement defines exactly what our clients will receive from us, and allows the client to benchmark our performance by measuring results against the agreed terms.

Allocated time

When you sign a managed services agreement, you are essentially booking out an allotment of our time every month.

This means that you can rest assured that your business’s IT infrastructure is being proactively checked, monitored, and improved where required.

Priority scheduling

Though we respect and appreciate every client, we must prioritise the businesses who have committed to building long-standing relationships with us over individual, one-off projects.

For example, clients on a Tier One Service Level Agreement receive our immediate attention when needed. This is simply one way that we demonstrate how much our long term clients mean to us.

Ongoing system monitoring

Continuity of service is essential, and our managed services clients receive 24/7 monitoring of their IT systems to ensure nothing goes wrong. If something is likely to go wrong, the systems alert us in real time so that we can quickly eliminate or minimise any disruption to business as usual.

If your business is experiencing growth, and you want to ensure that your IT systems are being carefully monitored, it may be time to consider a managed services agreement. That way, you can be confident that one of your most essential resources – your IT infrastructure – won’t let you down when you need it most.

For help deciding whether an IT managed services agreement is right for your business, please contact us for a friendly, obligation-free chat.