Heritage Tiers
A three-tier structure for modern organisations: foundational protection, operational maturity, and fully-managed lifecycle — presented in a clean comparison format for proposals and web.
Foundational protection and governance for small teams — structured, reliable, and intentionally scoped.
Heritage Essential
A$55 / user / month (incl. GST)
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Security & Protection
- Endpoint Protection (Next‑Gen AV)
- Web Protection / DNS Filtering
- EDR (Endpoint Detection & Response)
- Email Security (Anti‑Spam & Threat Filtering)
- Email Backup (Microsoft 365 Backup)
Monitoring & Management- 24/7 Monitoring & Alerting
- Patch Management
- Printer Management
- Warranty Management (Tracking & Claims Support)
- Documentation (Asset Register & Secure IT Records)
Productivity & Identity- Email Signature Automation
- Password Manager
Support Model- No unlimited support (support billed per incident / hours)
Operational maturity and predictable support — the core managed partnership.
Heritage Ascend
A$192.50 / user / month (incl. GST)
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Includes everything in Essential, plus
- Intune Device Management (Endpoint configuration & compliance policies)
- Unlimited Support (Remote + On‑site, per agreement)
Why teams choose Ascend- Predictable monthly IT cost
- Improved identity and device control via enterprise licensing
- Faster outcomes through unlimited support
Complete lifecycle ownership — security, support, and hardware delivered as a single, refined subscription.
Heritage Prestige
Heritage Prestige A$302.50 / user / month (incl. GST)
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Includes everything in Ascend, plus
- Intune Device Management (Endpoint configuration & compliance policies)
- Hardware as a Service (HaaS)
HaaS (typical inclusions)- Business‑grade laptops/desktops (per standard)
- Provisioning, deployment & asset tagging
- Lifecycle refresh (e.g., 3–4 years)
- Warranty coordination included
Outcome- No upfront capital expenditure
- Technology stays current by design
Structured Comparison
Category
Heritage Essential
Heritage Ascend
Heritage Prestige