Communication Services Canberra
Leverage the power of VoIP services and cloud computing to transform communication for your Canberra business. With a reliable VoIP service, your team can stay connected from anywhere, at any time, using VoIP phones designed for seamless collaboration.
Unlock new opportunities to boost productivity, enhance workplace culture, and take advantage of cutting-edge VoIP solutions tailored to meet your needs.
Internet services
High speed, always available internet is key to keeping your Canberra business running. Get more than an out-of-the-box service from major providers, with a customised internet solution from Empreus IT.
We provide trusted nbn internet services with a range of unique add-ons designed to boost efficiency and security, while meeting the specific needs of your business.
Additional solutions we can include with your everyday internet service include:
- VoIP phone system
- reliable 4G fail over
- e-fax
- video conferencing
- printer network
As technical experts, we can also integrate your internet service into a managed IT services agreement. This ensures your Canberra business benefits from comprehensive support, including on-demand troubleshooting, asset tracking, hardware sourcing, backup and disaster recovery, and more. Plus, our VoIP services can revolutionise the way your team communicates, making VoIP phone systems an invaluable part of your everyday operations.
Voice-over-IP managed services
We can set up a cloud VoIP system (a phone service that runs over the internet) for your Canberra business. Our comprehensive VoIP services include full configuration and managed support, ensuring your communication system runs seamlessly. We cover:
- installation
- upgrades
- troubleshooting
- changes to system settings
- adding or removing phone numbers
- setting up diversions
- changing voicemail messages
- liaising with the provider if something goes wrong
- adding mobile softphones
The cost of your VoIP service is integrated into your managed VoIP services agreement, to save you the time and hassle of having to pay a monthly bill from your VoIP provider.
We can also set up a stand alone managed Microsoft Teams VoIP solution. This can be configured without a physical phone (i.e.: users simply use a headset) or with a special desk phone that has been purpose built for this use.
Call centre solution
If you run any type of call centre environment, you’ll know how important it is to track call performance.
We can provide a VoIP call centre solution for your Canberra business which allows you to track:
- how many calls you receive per day
- the average length of each call
- average wait times
- number of hang ups
- plus more
This solution is available as part of any managed VoIP services agreement.
Video conferencing
Video conferencing is an essential tool for keeping teams connected, enabling face-to-face communication anytime, anywhere. At Empreus IT, we can integrate VoIP services with your video conferencing setup to create a seamless communication solution for your Canberra business.
Call us to set up video conferencing for your business. We have extensive experience supporting small business and medium enterprise in developing solutions that meet their requirements. We also have partnerships with both Zoom and Microsoft.
Ask us to:
- assess your video conferencing requirements
- suggest the right platform to meet your needs
- provide hardware including laptops, web cams and microphones
- set up individual access to conferencing software
- fully equip and configure a dedicated video conferencing room
- train staff
If you want to add new users in the future, simply contact us. We can set up new team members as needed, or provide comprehensive and ongoing IT support via managed services.