Services

Communication Services Canberra

Leverage the power of internet and cloud computing to empower communication across your business. Enable your people to work from anywhere and at any time, while unlocking new avenues to drive productivity and improve workplace culture.

Internet services

High speed, always available internet is key to keeping your business running. Get more than an out-of-the-box service from major providers, with a customised internet solution from Empreus IT.

We provide trusted nbn internet services with a range of unique add-ons designed to boost efficiency and security, while meeting the specific needs of your business.

Additional solutions we can include with your everyday internet service include:

  • VoIP phone system
  • reliable 4G fail over
  • e-fax
  • video conferencing
  • printer network

As technical experts, we can also integrate your internet service into a managed IT services agreement. This means your business is supported with everything from on-demand troubleshooting to asset tracking, hardware sourcing, back up and disaster recovery, and more.

Voice-over-IP managed services

We can set up a cloud VoIP system (a phone service that runs over the internet) for your business, with full configuration and managed services that covers:

  • installation
  • upgrades
  • troubleshooting
  • changes to system settings
  • adding or removing phone numbers
  • setting up diversions
  • changing voicemail messages
  • liaising with the provider if something goes wrong
  • adding mobile softphones

The cost of your VoIP service is integrated into your managed VoIP services agreement, to save you the time and hassle of having to pay a monthly bill from your VoIP provider.

We can also set up a stand alone managed Microsoft Teams VoIP solution. This can be configured without a physical phone (i.e.: users simply use a headset) or with a special desk phone that has been purpose built for this use.

Call centre solution

If you run any type of call centre environment, you’ll know how important it is to track call performance.

We can provide a VoIP call centre solution which allows you to track:

  • how many calls you receive per day
  • the average length of each call
  • average wait times
  • number of hang ups
  • plus more

This solution is available as part of any managed VoIP services agreement.

Video conferencing

Video conferencing is a powerful way for teams to stay connected, and allows for face to face communication anytime and from anywhere.

Call us to set up video conferencing for your business. We have extensive experience supporting small business and medium enterprise in developing solutions that meet their requirements. We also have partnerships with both Zoom and Microsoft.

Ask us to:

  • assess your video conferencing requirements
  • suggest the right platform to meet your needs
  • provide hardware including laptops, web cams and microphones
  • set up individual access to conferencing software
  • fully equip and configure a dedicated video conferencing room
  • train staff

If you want to add new users in the future, simply contact us. We can set up new team members as needed, or provide comprehensive and ongoing IT support via managed services.

All your IT solutions are at Empreus IT.