Services

Canberra Managed IT Services

Reap the benefits of having a dedicated IT team without the hassle of hiring, managing and constantly upskilling your own IT staff. Enjoy priority scheduling, with confidence that our time has been pre-booked especially for you.

Choose from standard support through to platinum, backed by a service level agreement that allows you to benchmark our performance against agreed terms. Our fixed price managed services agreements also take the risk and guesswork out of budgeting for your IT management, with all your IT needs consolidated into one easy monthly payment.

Unlimited IT Support

Get unlimited IT support for:

  • desktops/laptops monitoring and management.
  • server monitoring and management.
  • devices issues and troubleshooting
  • printer problems
  • email issues
  • reviewing backups reports
  • system updates & upgrades
  • software support
  • Helpdesk support

We’re happy to visit you on site, or (if possible) log in to your device to resolve the issue immediately via remote access.

Rest assured we’re based locally in Canberra and are not a remote call centre that will cost you a fortune as you’re passed from one level of tech support to another.

Our technicians are highly experienced, and able to assist with a wide range of IT issues to get you up and running as quickly as possible.

Cybersecurity

The ability to protect yours and your customers’ confidential data is critical to the success of your business.

We offer end-to-end cybersecurity as part of our managed IT services, including:

Essential 8 cyber security tool measures your compliance against the Australian Cyber Security Centre’s Essential Eight Maturity Model to advance your cybersecurity posture and support any potential insurance claims in the event of an attack.

Enterprise antivirus and web protection – more powerful than any commercial application, our endpoint protection tracks dangerous activity and guards against ransomware before it can impact your business.

Monitoring tool – integrates with endpoint protection and alerts us to any potential issues or threats that could compromise your business so we can act accordingly.

Enterprise early detection response – learns how your system runs so it can detect anomalies and block threats quickly.

General IT management

Hand the stress and hassle of managing your IT systems over to us.

We offer a range of valuable add-ons to our managed IT services agreements, which can be completely tailored to meet the unique needs of your business. Some of these add-ons include:

Password management

  • Automatically generate high strength passwords for staff
  • Store all passwords securely
  • Restrict access to passwords based on a user’s role
  • Track security risks or breaches
  • Show you who is accessing sensitive data and when
  • Eliminate the need for password resets

Documentation management

Full documentation of your IT environment, including how your network is laid out, the way systems connect, how your VPN works, critical workflows, security processes, and much more.

We’ll preserve and update this documentation as needed so you always have a current copy to share (for example, with new staff) as needed.

Hardware and software installations

Whatever hardware or software you need for your business, we can:

  • help you source all your IT products and software
  • install and configure it properly
  • perform upgrades or repairs if required

This includes any and all IT hardware as well as local desktop, server, or cloud-based software.

All your IT solutions are at Empreus IT.