This Managed Video Services Schedule (“Service Schedule”) forms part of the Master Services Agreement (“MSA”) between Empreus IT Support (“Provider”) and the Client.

In the event of any conflict between this Service Schedule and the MSA, the terms of this Service Schedule shall prevail to the extent of the inconsistency.

This Service Schedule governs the provision, configuration, and ongoing management of video conferencing platforms, conference room AV hardware, webinar support, and video recording and streaming infrastructure.

• “Video Service” means the managed video conferencing, AV hardware, and streaming services provided by the Provider under this Service Schedule, as specified in the Quote.
• “Video Platform” means the video conferencing software platform(s) managed by the Provider (e.g., Microsoft Teams, Zoom, or other platforms as specified in the Quote).
• “AV Hardware” means audio-visual equipment supplied and managed by the Provider for conference rooms or meeting spaces, including cameras, microphones, speakers, displays, and control systems.
• “Video Service Term” means the minimum subscription period, as specified in the Quote.
• “Monthly Video Fee” means the recurring monthly fee payable by the Client, as detailed in the Quote.

3.1 Video Conferencing Platform Management

The Provider shall configure and manage the Client’s Video Platform, including:

• Platform account administration and user management
• Meeting room configuration and scheduling setup
• Meeting policies, security settings, and guest access controls
• Integration with the Client’s calendar and email systems (e.g., Microsoft 365, Google Workspace)
• Platform updates, feature rollout management, and licence administration
• Troubleshooting and resolving platform-related issues (via Managed IT Services)

3.2 Conference Room AV Hardware

The Provider shall supply, install, and manage AV Hardware for the Client’s conference rooms and meeting spaces, including:

• Conference cameras (PTZ cameras, soundbars with integrated cameras, webcams)
• Microphones (ceiling microphones, tabletop microphones, speakerphones)
• Speakers and audio processing equipment
• Displays and monitors (interactive displays, TV screens, projectors)
• Control systems and touch panels for room management
• Cabling and connectivity between AV components

AV Hardware supplied by the Provider remains the exclusive property of the Provider at all times (consistent with the equipment ownership provisions of the Managed Network Services and HaaS schedules). Upon termination, the Client shall make AV Hardware available for collection within 7 days.

3.3 Webinar and Virtual Event Support

Where specified in the Quote, the Provider shall provide support for webinars and virtual events, including:

• Webinar platform setup and configuration
• Registration page and attendee management setup
• Pre-event technical rehearsal and testing
• Live event technical support (monitoring audio, video, screen sharing, and attendee experience)
• Post-event recording processing and distribution assistance

Webinar and event support may be provided on a per-event basis (quoted separately) or as part of an ongoing retainer as specified in the Quote.

3.4 Video Recording and Streaming Setup

Where specified in the Quote, the Provider shall configure video recording and streaming infrastructure, including:

• Recording configuration for meetings and events (cloud or local recording)
• Live streaming setup to platforms such as YouTube, Vimeo, or custom RTMP destinations
• Recording storage management and access controls
• Streaming encoder configuration and optimisation

3.5 IT Support

All IT support related to the Video Service — including helpdesk, troubleshooting, on-site visits, after-hours support, and associated service levels and rates — is provided under the Managed IT Services – Service Schedule (EMPREUS-SS-MIT-001).

3.6 Exclusions

• Video content production, filming, or editing services
• Graphic design for presentations or virtual backgrounds
• Physical room fit-out, acoustic treatment, or furniture
• Electrical works or structured cabling (quoted separately if required)
• Internet connectivity (see NBN or Starlink schedules)
• Network equipment beyond AV-specific components (see Managed Network Services)
• IT support services (see Managed IT Services)
• Video Platform licence fees if the Client holds their own licences directly

4.1 Provider Ownership

All AV Hardware supplied under this Service Schedule remains the exclusive property of the Provider. The Client acquires no ownership interest.

4.2 Care and Use

The Client shall use AV Hardware in a careful and proper manner and shall not modify, relocate, or tamper with equipment without the Provider’s consent.

4.3 Loss, Damage, and Theft

The Client shall notify the Provider within 24 hours of any loss, theft, or damage. If AV Hardware is lost, stolen, or damaged due to negligence, the Client shall be liable for the Replacement Value plus a $300 administrative fee per item.

4.4 Return of Hardware

Upon termination, the Client shall make AV Hardware available for collection within 7 days. Failure to return hardware will result in charges at Replacement Value plus a $300 administrative fee per item.

5.1 Minimum Term

The Video Service is subject to a minimum Video Service Term of 12 months from the activation date, unless otherwise agreed.

5.2 Renewal

At expiry, the service shall automatically renew month-to-month unless either party provides 30 days’ written notice of non-renewal.

6.1 Monthly Video Fee

The Client shall pay the Monthly Video Fee as specified in the Quote. Fees are invoiced in advance.

6.2 Inclusions

• Video Platform configuration and management
• AV Hardware supply and usage for the term
• AV Hardware maintenance and support coordination
• Ongoing platform and hardware management

6.3 Exclusions

• Webinar and event support on a per-event basis (quoted separately)
• AV Hardware damaged due to Client negligence
• Structured cabling or electrical works
• Video Platform licence fees (if Client-held)
• IT support services (see Managed IT Services)

6.4 Payment Terms

All payment obligations are subject to the Payment – Terms & Conditions at empreusitsupport.com.au/payment-terms-and-conditions.

7.1 Room Environment

The Client shall ensure conference rooms and meeting spaces are suitable for AV equipment, including adequate power supply, lighting, ventilation, and network connectivity.

7.2 Network Requirements

Video conferencing requires sufficient bandwidth and low latency. The Client should maintain an active Managed Network Services subscription to ensure QoS configuration for video traffic. The Provider is not liable for poor video quality caused by insufficient network bandwidth or congestion.

7.3 Platform Accounts

The Client shall provide the Provider with necessary access to the Video Platform for configuration and management. Where the Client holds their own Video Platform licences, the Client is responsible for maintaining those licences.

7.4 Acceptable Use

The Client shall use the Video Service in compliance with applicable laws and the Video Platform’s terms of service.

7.5 Timely Reporting

The Client shall promptly report any AV issues through the Managed IT Services helpdesk.

8.1 Third-Party Platform

The Video Platform is a third-party cloud service. The Provider does not guarantee uninterrupted availability of the platform.

8.2 Platform Changes

The Video Platform provider may update features, interfaces, or terms. The Provider will notify the Client of material changes but is not liable for changes outside its control.

The confidentiality and data protection provisions of the MSA and Privacy Policy apply. Meeting recordings, attendee data, and platform configurations are Confidential Information. The Client is responsible for informing meeting participants if recordings are enabled, in compliance with applicable privacy and surveillance laws.

The Provider warrants professional service delivery. The Provider does not guarantee Video Platform performance or availability. AV Hardware manufacturer warranties are passed through where applicable. All implied warranties are disclaimed to the maximum extent permitted by law. Australian Consumer Law rights are preserved.

11.1 No liability for indirect, incidental, consequential, or special damages.

11.2 Aggregate liability capped at six (6) months of Monthly Video Fees.

11.3 No liability for Video Platform outages or third-party service issues.

11.4 No liability for poor video quality caused by insufficient network bandwidth.

11.5 Claims within twelve (12) months. Limitations do not apply to gross negligence or wilful misconduct.

12.1 By the Provider: Indemnification for gross negligence or wilful misconduct.

12.2 By the Client: Indemnification for misuse of the Video Service, non-compliance with recording consent laws, or violation of applicable laws.

Standard force majeure provisions apply. 30-day threshold for termination.

Termination is governed by the Termination – Terms & Conditions. Upon termination, the Client shall make AV Hardware available for collection in accordance with Section 4.4.

15.1 Relationship to MSA

This Service Schedule supplements and forms part of the MSA. All MSA terms apply.

15.2 Prerequisite Service Schedules

An active Managed IT Services subscription is required for IT support. An active Managed Network Services subscription is recommended for optimal video quality through QoS configuration.

15.3 Cross-References

• Master Services Agreement (EMPREUS-MSA-001)
• Managed IT Services (EMPREUS-SS-MIT-001)
• Managed Network Services (EMPREUS-SS-MNS-001)
• Microsoft 365 Services (EMPREUS-SS-M365-001) — if using Teams as Video Platform
• Payment – Terms & Conditions
• Termination – Terms & Conditions
• Quote – Terms & Conditions
• Privacy Policy

15.4 Amendments

No modification shall be valid unless in writing and signed by both parties.

15.5 Severability

If any provision is unenforceable, the remaining provisions remain in full force.

15.6 Entire Agreement

This Service Schedule, together with the MSA and all incorporated documents, constitutes the entire agreement regarding Managed Video Services.