When we celebrated the start of 2020 just a few months ago, I don’t think anyone could have foreseen the situation we all face right now.

But as COVID-19 ravages the globe and puts people’s health and livelihoods at risk, individuals have been forced to isolate and many businesses have been forced to close.

For those businesses able to transition staff to a remote working arrangement, the past couple of weeks have been hectic as home offices and dining room tables across the country are set up to prepare for a new way of working.

We know technology and IT support are critical at this time, so we wanted to give you an update on our services and how we will continue to support our clients in this time of need…

Our office is still open

Our office in Fyshwick remains open to ensure you can still access our computer repair services or purchase computer supplies.

We are observing all government guidelines around sanitisation and physical distancing, with hand sanitiser available when you walk in.

If you wish to drop off hardware for repair, you’re welcome to call ahead and let us know. Then simply ring the bell, leave the item on the counter, and we will attend to it.

We sell computer hardware

Due to increased demand and supply chain disruptions, there is a growing shortage of computer supplies.

We want to reassure our customers that we still have plenty of items in stock, and strong relationships with trusted local suppliers that we can source from as needed.

View our online store to see our full range, or contact us to chat about your requirements.

We can support your employees to set up their home office

Your business is your livelihood, and not having a physical presence does not mean it needs to stop.

As experts in remote working solutions, we offer:

• Full hardware set up
• Virtual Private Networks (VPNs) for remote access
• Cloud set up (Office 365, Google Cloud, and more)
• VoIP phone set up
• Routers
• Printers

We take cyber security very seriously

A rapid change from a secure working environment to an unsecure home network has its risks. This concern is particularly relevant if your business manages confidential customer data.

We can assist you in setting up reliable barriers and protocols that prevent hackers from taking advantage of your company during this vulnerable time.

This includes:

• Advanced anti-virus and malware protection
• Firewalls
• Group policy management
• Email screening
• Old IT hardware disposal

We can also run cyber security awareness training remotely to employees if you wish to share specific measures to help them avoid risky IT behaviour.

We offer ongoing Managed IT Services and IT support

Just as staff would encounter IT issues in the workplace, they will also encounter them while they work from home.

This could include anything from a problem with physical hardware, to difficulty logging onto the company network or running certain software.

IT support may be one of the most critical services you require over the next few months, and we’re here to help. Contact us to discuss our flexible Managed IT Services agreements, with the option to include real time remote IT support services that are entirely local (no overseas call centres).

We’ll get through this together

We all have one thing in common: our ancestors lived through times that were undoubtedly more difficult than this. That means we are all survivors.

At Empreus IT, we’re working incredibly hard to support our local business community. We want our clients to do more than just “get through” this – we want them to profit and thrive as they adjust to this new way of working.

Let us help with your IT, so you can focus on serving your clients. To chat with us about your requirements, call (02) 6189 1322.